Support Details
Quick take: One hour of expert remote scanner help for people who bought their scanner somewhere else. If you purchased your scanner from Zip Scanners, contact us first. Your ongoing tech support is included.
What this service includes
- One remote support session: Up to one hour of help with scanner setup, troubleshooting or configuration.
- Phone or remote computer assistance: The format depends on the issue and what access is needed.
- Expert scanner guidance: Help understanding settings and next steps.
This is a one-hour service, not unlimited support. A shorter session is billed at the same flat rate. In-person visits are not included.
Common questions
I bought my scanner from Zip Scanners. Should I pay for this? No. Contact our team for the lifetime tech support included with your purchase.
Can you help me program it? Yes, we can walk through settings and troubleshooting. If you'd rather have the programming completed for you, see Expert Scanner Programming.
Will you connect to my computer? We may use remote access or screen sharing when appropriate, with your permission.
How do I arrange support? After ordering, coordinate with our support team to describe the issue and set up a time.